Troubleshooting¶
This page lists the problems employers and candidates meet most often in Risenoow, with the exact message you see where there is one, and what to do about it. Find your problem by its heading, or search the page.
Where: Employer workspace, application form, interview pages
Who it is for: Employers and candidates
Time needed: A minute per fix
For employers¶
A candidate shows Scoring instead of a match score¶
The AI report is still being written. Give it a few minutes and reload. If the candidate record says "The written report for this candidate is missing" or "No assessment is available for this candidate yet", select Run the analysis again.
The Overall match tile says No overall score stated¶
The written report was produced but does not state a number. Open the Written report tab and read the assessment itself. The recommendation and category scores are still there.
CV fit says No CV to read¶
The candidate did not send a CV, or the file could not be read. The role may also not ask for a CV. Check what the role asks for on its Role details tab.
There is no interview average for a candidate¶
The role may run written questions only, or the candidate skipped an optional voice interview. A very short interview also gets no reading, because five scores built on a few sentences would mislead you.
A candidate was not emailed when I changed their stage¶
Only In review, Shortlisted and Declined send an email, and only when the stage actually changes. Check Email activity in the left menu to see whether the email was sent or failed. Failed emails are retried automatically.
Someone else changed the notes on this candidate¶
The message "Someone else changed the notes on this candidate while you had this page open. Nothing was saved." means a colleague saved a note first. Reload the page and add your note to theirs.
Only shortlisted or in review candidates can be invited¶
Move the candidate to In review or Shortlisted under Stage and notes, save, then send the technical interview invitation.
This role needs at least three technical questions¶
Open the role's Technical interview tab and add at least three questions before you invite anyone.
No interviews left on this plan this month¶
The invitation was not sent because your plan's interview allowance is used up. Check Billing in the left menu, where you can see your usage and change plan.
No times are free in that range¶
When you offer appointment times, the range you chose has no free window. Widen the dates or hours, or set a completion date instead.
The date to complete this interview has passed¶
The invitation's deadline is over. Send a new invitation from the candidate record.
A role does not appear on the job board¶
Only published roles are listed. Open Job openings, check the Draft and Disabled tabs, and publish the role from Preview and publish.
A recruiter cannot see a role, settings or billing¶
Recruiters work on the roles they create and cannot change settings, billing or the team. An admin can change their role under Team.
A teammate's invitation link no longer works¶
Invitation links work for 7 days. Invite them again from Team.
The recording has passed its retention period and was deleted¶
Technical interview recordings are deleted after the number of days set in Settings. The transcript stays. To keep future recordings longer, raise Keep technical interview videos for, up to 365 days.
For candidates¶
Your browser is not letting this page use your microphone¶
Open the padlock beside the address bar, allow the microphone, then reload the page.
No microphone was found¶
Plug in a microphone, or pick another one from the list on the sound check, and try again.
The microphone is being used by another application¶
Close any video call, other browser tab or app that might be using it, then try again.
Voice interviews require a secure connection¶
Open the link from your email again. It always uses a secure address that starts with https.
This browser cannot open a microphone¶
Use a current version of Chrome, Edge, Safari or Firefox.
The interview was paused¶
The interviewer had trouble hearing clear answers, often from background noise or a weak connection. Move somewhere quiet, check your microphone and select Try again. If the voice interview is optional for the role, Skip voice interview is also offered.
We could not confirm you are human¶
The automatic check on the form did not pass. Reload the page and try again.
Start application does not start¶
Fill in every required field, attach your CV as a PDF, DOC or DOCX file up to 5 MB, and tick the consent box.
You have already applied for this role¶
You cannot send a second application while the first is open. After a decline, you can apply to the same role again once 90 days have passed.
This link has expired¶
The date to complete your technical interview has passed. Reply to the employer, who can send you a new link.
This page has expired¶
Open the link from your email again. It picks up where you left off.
This time can no longer be moved¶
A booked technical interview can be moved once. If something else comes up, reply to the employer.
My technical interview will not open yet¶
A booked interview opens ten minutes before its start time. Keep the link and come back then.
My sign up code does not work¶
A code lasts ten minutes and works once. Check your spam folder or ask for a new code.
Too many attempts¶
Sign in and some links pause after repeated tries. Wait a few minutes, then try again.
My password reset link does not work¶
Reset links expire after 60 minutes and work once. Request a new reset link.
Frequently asked questions¶
Why is my Risenoow voice interview not starting?¶
Usually the microphone is blocked or in use. Allow it through the padlock beside the address bar, close other apps using it, and use a current browser.
What should I do if a candidate never received their email?¶
Open Email activity to see whether it was delivered or failed. Failed emails are retried automatically.
Can I run the AI analysis again for a candidate?¶
Yes, when the report is missing. The record then offers Run the analysis again.
What if I missed my technical interview deadline?¶
Reply to the employer. They can send you a new invitation.